Privacy Policy

Pharia Health Company

phariahealth.com

Effective Date: February 27, 2026

1. Introduction

Pharia Health Company (“Pharia Health,” “we,” “our,” or “us”) operates the website phariahealth.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or interact with us through the Site.

This Site is an informational and marketing website. It does not collect, store, or process Protected Health Information (“PHI”) as defined under the Health Insurance Portability and Accountability Act (HIPAA). No patient-provider relationship is created by your use of this Site. If you receive clinical services from a Pharia Health affiliated provider, your health information will be governed by separate clinical privacy policies, treatment consent forms, and a HIPAA Notice of Privacy Practices, which will be provided to you during your onboarding process.

We ask that you do not submit health information, medical records, or other sensitive clinical details through this Site's contact forms or other input fields. Pharia Health Company is not responsible for unsolicited health information submitted through this website.

By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Site.

2. Information We Collect

2.1 Information You Provide to Us

When you interact with our Site, you may voluntarily provide us with personal information, including:

  • Contact Information: your name, email address, and phone number, which you may provide through contact forms or inquiry submissions.
  • Communication Content: any messages, questions, or feedback you submit to us through the Site.

2.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and usage, including:

  • Device and Browser Information: device type, operating system, browser type and version, and screen resolution.
  • Usage Data: pages viewed, time spent on pages, click patterns, referring URLs, and other interaction data.
  • IP Address and Location: your IP address and approximate geographic location derived from it.

We may use analytics tools, such as PostHog, to collect and analyze this usage data. These tools may use cookies or similar tracking technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries: When you submit a contact form or request information, we use your contact details to follow up with you by phone, email, or other means.
  • To provide information about our services: We may contact you to share information about Pharia Health's services, including scheduling consultations.
  • To improve our Site: We analyze usage data to understand how visitors interact with our Site and to enhance the user experience.
  • To comply with legal obligations: We may use your information as required by applicable law, regulation, or legal process.
  • To deliver relevant advertising: We may use cookies and tracking pixels to display relevant advertisements to you on third-party platforms such as Meta (Facebook and Instagram). This may involve sharing certain browsing or interaction data with advertising partners.

4. SMS and Text Messaging

If you book an appointment for services provided by a Pharia Health affiliated provider, you may receive SMS text messages related to appointment logistics, such as general timing reminders. These messages are sent through our third-party messaging provider, Twilio.

These messages do not contain Protected Health Information (PHI), including health information or treatment details.

Message frequency varies based on your appointment schedule. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP.

Your phone number will not be shared with third parties for their marketing purposes. Carrier-related information (such as delivery confirmations) may be shared with your mobile carrier as necessary to complete message delivery.

5. Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Site and conducting our business. These providers are contractually obligated to use your information only for the purposes we specify. Our current service providers include:

  • Twilio: for sending SMS appointment reminders to individuals who have booked appointments with affiliated providers.
  • PostHog: for website analytics and usage tracking (if enabled).
  • Meta (Facebook/Instagram): for advertising and conversion tracking. Meta may collect data about your browsing activity on our Site through the Meta Pixel to serve you relevant advertisements. This data is used in accordance with Meta's privacy policy.

We do not sell your personal information to third parties.

6. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device. We also use tracking pixels, which are small pieces of code embedded on our Site that allow third-party advertising platforms to collect information about your visit.

Specifically, our Site uses the Meta Pixel, which collects data about your browsing activity (such as pages visited and actions taken) and sends it to Meta to help us measure the effectiveness of our advertising and deliver relevant ads to you on Facebook, Instagram, and other Meta platforms. This information may include your IP address, browser information, and on-site actions, and is processed by Meta in accordance with its privacy policy.

You can control cookies through your browser settings and may opt out of interest-based advertising through your Meta ad preferences or the Digital Advertising Alliance's opt-out tool. Disabling cookies or opting out may affect your experience on the Site and the relevance of ads you see on other platforms.

7. Data Retention

We retain personal information collected through the Site for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Contact information submitted through inquiry forms is retained for a reasonable period to follow up on your request and is deleted when it is no longer needed for that purpose.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you.
  • The right to request correction of inaccurate information.
  • The right to request deletion of your personal information.
  • The right to opt out of SMS communications by replying STOP.

To exercise any of these rights, please contact us using the information provided in Section 12 below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. Children's Privacy

Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: anna@phariahealth.com.

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